Initializing system...
About Me
Experience
Education
Projects
Contact
$ whoami carlens_j
Terminal
LinkedIn
Recycle Bin
🖥️ About Me — Carlens Josaphat
👨‍💻

Carlens Josaphat

Senior Programmer Analyst & MBA | NextEra Energy
IVR Systems Salesforce NextEra Energy MBA · WGU Python Six Sigma YB

I'm a results-driven IT professional with a unique blend of technical expertise and business acumen. My background in Computer Science and Computer Engineering, combined with an MBA, allows me to bridge the gap between technical teams and business stakeholders.

Currently, I specialize in IVR system development, Salesforce implementation, and process optimization at NextEra Energy, where I lead end-to-end projects from conception to deployment.

📍 Port Saint Lucie, FL  ·  📞 (561) 838-3311

🤖IVR Systems
☁️Salesforce
🐍Python
🗄️SQL / Databases
⚡Agile / Scrum
📊Process Optimization
🧠AI / Dialogflow
📱Mobile Dev
⚙️Embedded Systems
⊿
⬛ C:\Users\CarlensJ\Experience> dir /a
Microsoft Windows [Version 11.0 — Portfolio Edition]
(c) Carlens Josaphat Corporation. All rights reserved.

C:\Users\CarlensJ> dir experience /sort:date
📁 NextEra Energy, Inc. — ● CURRENT
▶ Senior Programmer Analyst
Sept 2025 – Present
  • Lead end-to-end IVR development, from requirements and design to deployment and optimization
  • Manage project timelines, resources, and stakeholders to ensure on-time delivery
  • Mentor junior analysts on IVR best practices, code quality, and Agile methodologies
📁 NextEra Energy, Inc.
▶ Channel Specialist – Digital / Programmer Analyst
Jan 2022 – Sept 2025
  • Improved customer service and operational efficiency by enhancing IVR systems
  • Led Agile projects to deliver digital solutions on time and within budget
📁 NextEra Energy, Inc.
▶ IT Programmer Analyst Intern
May 2021 – Aug 2021
  • Built a Salesforce-based customer service tool POC for the "myOncall" Program
📁 FAU College of Nursing
▶ IT Assistant
May 2020 – Jan 2021
  • Maintained websites and deployed Google Cloud AI / Dialogflow chatbots
C:\Users\CarlensJ\Experience>
⊿
📂 Education & Coursework — File Explorer
📂  C:\Education\Degrees\All
Quick Access
All Degrees
MBA
BS Programs
Associate's
Institutions
WGU
FAU
PBSC
🏆 Master of Business Administration
Western Governors University
May 2023
Managing Organizations and Leading People
C200
Organizational management and leadership strategies.
Managing Human Capital
C202
Strategic HR including talent acquisition and retention.
Management Communication
C204
Business communication techniques for leadership.
Marketing
C212
Marketing strategy and consumer behavior analysis.
Accounting for Decision Makers
C213
Financial and managerial accounting principles.
Ethical Leadership
C206
Ethical frameworks for responsible business practices.
Financial Management
C214
Capital budgeting, risk management, and financial analysis.
Data-Driven Decision Making
C207
Statistical methods for data-based business decisions.
Operations Management
C215
Managing production and service operations efficiently.
Global Economics for Managers
C211
Economic principles in global business environments.
⭐ MBA Capstone — Excellency Award
CAPSTONE
Comprehensive business simulation — Earned Excellency Award.
🖥️ BS Computer Science & BS Computer Engineering
Florida Atlantic University
Dec 2021
Intro to Logic Design
CDA3201C
Digital logic circuits and Boolean algebra.
Discrete Mathematics
MAD2104
Logic, sets, relations, and combinatorics for CS.
Physics with Calculus 2
PHY2049
Electricity, magnetism, and electromagnetism.
Intro to Microprocessor Systems
CDA3331C
Architecture and programming of microprocessors.
Foundations of Computer Science
COP3014C
Algorithms, data structures, programming paradigms.
Calculus 3
MAC2313
Multivariable calculus and vector analysis.
Stochastic Models for CS
STA4821
Probability theory and stochastic processes.
Intro to Embedded System Design
CDA4630
Embedded systems with hardware-software co-design.
Data Structure Algorithm Analysis
COP3530
Data structures and algorithm complexity analysis.
Structured Computer Architecture
CDA4102
Processor design, memory hierarchy, and I/O systems.
Introduction to VLSI
CDA4210
CMOS circuits and VLSI layout design principles.
Intro To Internet Computing
COP3813
Web technologies and client-server architecture.
Computer Operating Systems
COP4610
Process management, memory, and file systems.
Intro to Database Structures
COP3540
Database design, SQL, and relational DBMS.
Python Programming
COP4045
Python fundamentals and application development.
Formal Languages and Automata
COT4420
Automata, grammars, and Turing machines.
Principle Software Engineering
CEN4010
SDLC methodologies and project management.
Object Oriented Design & Programming
COP4331
OOP concepts, design patterns, and architecture.
Design & Analysis Algorithms
COT4400
Advanced algorithm design and complexity analysis.
Mobile App Projects
COP4655
Mobile application development for various platforms.
⭐ Senior Project — Eglin LMS
ED2
Designed and implemented a Moodle LMS for Eglin Academy. FAU Senior Design capstone project.
📚 Associate in Arts
Palm Beach State College
Aug 2018
Intro To Programming Logic
COP1000
Programming concepts and logical problem-solving.
Introduction Programming in C
COP1220
C language fundamentals, control structures, and arrays.
Microcomputer Applications
CGS1100
Productivity software and practical computing skills.
College Algebra
MAC1105
Equations, functions, and mathematical modeling.
Precalculus
MAC1140
Advanced algebraic and trigonometric concepts.
Calculus 1
MAC2311
Differential calculus with analytic geometry.
Calculus 2
MAC2312
Integral calculus and integration techniques.
Physics with Calculus
PHY2048
Mechanics, thermodynamics, and wave motion.
General Chemistry 1
CHM1045
Stoichiometry, atomic structure, and bonding.
College Composition 1 & 2
ENC1101/02
Academic writing, research, and argumentation.
US History From 1865
AMH2020
American history from Reconstruction to present.
Earth Science
ESC1000
Geology, meteorology, and environmental science.
Principle of Biology 1
BSC1010
Cell structure, genetics, and evolution.
Fund Speech Communication
SPC1017
Public speaking and interpersonal communication.
Music Appreciation
MUL1010
Historical and cultural study of music styles.
⊿
💡 Key Projects — C:\Projects\
🎓

Eglin Academy LMS

Moodle-based LMS with role-based access, authentication, content management, and BotPress chatbot integration for Eglin Academy course navigation.

Bachelor Senior Project ↗
🛒

Java Shopping Cart App

Secure multi-tier Java e-commerce simulation with strict role-based security for Customers and Sellers — inventory management, pricing updates, and checkout flows.

🔍

Metal Detector Prototype

Embedded system using MSP430 microcontroller to distinguish metal types. Portable, low-power operation with visual and auditory feedback systems.

♿

edutech Platform

Accessible educational tech platform adhering to WCAG 2.1 AA standards, built for users with vision, hearing, and cognitive impairments.

🛠️

Salesforce Customer Service Tool

Proof of Concept for "myOncall" — a customer service management solution built entirely on the Salesforce platform during NextEra Energy internship.

🚨

Motion Detection Alarm

Arduino + PIR sensor embedded system in C/C++. Green LED for standby, red LED + speaker alarm triggered on motion detection.

⊿
✉️ Contact.txt — Notepad
File
Edit
Format
View
Help

// contact.info

// certifications.dat

Six Sigma Yellow Belt
Salesforce AI Associate
Salesforce Certified Associate
NICE CXone Analytics

// send_message.exe

✔ Message sent! Carlens will be in touch soon.
⊿
⬛ Windows PowerShell — CarlensJ@Portfolio-OS
PS C:\Users\CarlensJ>
🗑️ Recycle Bin
🗑️

# deleted_items.log — Things I left behind 💪

self_doubt.exe12/01/20184.2 KB
procrastination.dll08/15/202018.7 KB
imposter_syndrome.bat05/23/20237.1 KB
giving_up.cmd12/10/20210 KB
comfort_zone.zip01/01/202299.9 KB
excuses.txt09/01/20250 KB
⊿
Pinned
🖥️ About Me
📄 Experience
🎓 Education
💡 Projects
✉️ Contact
⬛ Terminal
🗑️ Recycle Bin
🔗 LinkedIn
👨‍💻
View About Me
Contact Carlens
Open Terminal
Refresh
LinkedIn ↗
Live Site ↗
Display Settings