Carlens Josaphat

Senior Programmer and Business Professional with expertise in IVR systems, Salesforce, and software development. Combining technical skills with MBA-level business acumen to drive digital transformation.

Get In Touch

About Me

Senior Programmer Analyst

I'm a results-driven IT professional with a unique blend of technical expertise and business acumen. My background in Computer Science and Computer Engineering, combined with an MBA, allows me to bridge the gap between technical teams and business stakeholders.

Currently, I specialize in IVR system development, Salesforce implementation, and process optimization at NextEra Energy, where I lead end-to-end projects from conception to deployment.

IVR Systems

Salesforce

Python

SQL

Agile

Process Optimization

Carlens

Experience

NextEra Energy, Inc.

Senior Programmer Analyst

Sept 2025 – Present

  • Lead end-to-end IVR development, from requirements and design to deployment and optimization
  • Manage project timelines, resources, and stakeholders to ensure on-time delivery
  • Mentor junior analysts on IVR best practices, code quality, and Agile methodologies

NextEra Energy, Inc.

Channel Specialist - Digital / Programmer Analyst

Jan 2022 – Sept 2025

  • Improved customer service and operational efficiency by enhancing IVR systems
  • Led Agile projects to deliver digital solutions

NextEra Energy, Inc.

IT Programmer Analyst Intern

May 2021 – Aug 2021

  • Built a Salesforce-based customer service tool POC for "myOncall" Program

FAU College of Nursing

IT Assistant

May 2020 – Jan 2021

  • Maintained websites and deployed Google Cloud AI/Dialogflow chatbots

Education & Coursework

Master of Business Administration

Western Governors University

Graduated: May 2023

Managing Organizations and Leading People – C200

Principles of organizational management and leadership strategies for effective team direction and organizational success.

Managing Human Capital – C202

Strategic human resource management including talent acquisition, development, and retention strategies.

Management Communication – C204

Effective business communication techniques for leadership, including presentations, reports, and interpersonal skills.

Marketing – C212

Fundamentals of marketing strategy, consumer behavior analysis, and market research methodologies.

Accounting for Decision Makers – C213

Financial and managerial accounting principles for informed business decision-making and analysis.

Ethical Leadership – C206

Ethical frameworks and leadership principles for responsible business practices and corporate governance.

Financial Management – C214

Corporate finance principles including capital budgeting, risk management, and financial analysis.

Data-Driven Decision Making – C207

Analytical techniques and statistical methods for making informed business decisions based on data analysis.

Operations Management – C215

Principles of managing production and service operations for efficiency, quality, and productivity.

Global Economics for Managers – C211

Economic principles and their application to global business environments and managerial decisions.

MBA Capstone Project – Earned Excellency Award

Comprehensive business simulation integrating all MBA disciplines to solve real-world business challenges.

Bachelor of Science in Computer Science & Bachelor of Science in Computer Engineering

Florida Atlantic University

Graduated: December 2021

Intro to Logic Design – CDA3201C

Fundamentals of digital logic circuits, Boolean algebra, and sequential circuit design.

Discrete Mathematics – MAD 2104

Mathematical foundations for computer science including logic, sets, relations, and combinatorics.

Physics with Calculus 2 – PHY2049

Advanced physics concepts including electricity, magnetism, and electromagnetism with calculus applications.

Introduction to Microprocessor Systems – CDA3331C

Architecture, programming, and interfacing of microprocessor-based systems.

Foundations of Computer Science – COP3014C

Fundamental concepts of computer science including algorithms, data structures, and programming paradigms.

Calculus 3 – MAC2313

Multivariable calculus including vector analysis, partial derivatives, and multiple integration.

Stochastic Models for Computer Science – STA4821

Probability theory and stochastic processes with applications to computer science problems.

Intro to Embedded System Design – CDA 4630

Design and implementation of embedded systems with real-time constraints and hardware-software co-design.

General Chemistry – CHM1045

Fundamental principles of chemistry including atomic structure, bonding, and chemical reactions.

Data Structure Algorithm Analysis – COP3530

Analysis and implementation of fundamental data structures and algorithms with complexity analysis.

Fundamentals of Engineering – EGN1002

Introduction to engineering principles, design processes, and professional ethics.

Structured Computer Architecture – CDA4102

Computer organization and architecture including processor design, memory hierarchy, and I/O systems.

Introduction to VLSI – CDA4210

Very Large Scale Integration design principles including CMOS circuits and layout design.

Intro To Internet Computing – COP3813

Web technologies, client-server architecture, and internet-based application development.

Computer Operating Systems – COP4610

Operating system concepts including process management, memory management, and file systems.

Intro to Database Structures – COP 3540

Database design principles, SQL programming, and relational database management systems.

Python Programming – COP 4045

Python language fundamentals, data structures, and application development techniques.

Formal Languages and Automata Theory – COT 4420

Theoretical foundations of computation including automata, grammars, and Turing machines.

Principle Software Engineering – CEN 4010

Software development lifecycle, methodologies, and project management principles.

Object Oriented Design & Programming – COP 4331

Object-oriented programming concepts, design patterns, and software architecture.

Design & Analysis Algorithms – COT 4400

Advanced algorithm design techniques and computational complexity analysis.

Circuits 1 – EEL 3111

Fundamental circuit analysis techniques including DC and AC circuit theory.

Mobile App Projects – COP 4655

Development of mobile applications for various platforms with emphasis on user interface design.

Electrical Electronic – EEE 3300

Electronic devices and circuits including semiconductor physics and amplifier design.

Senior Project (Eglin LMS) – ED2

Capstone engineering project involving the design and implementation of a Learning Management System for Eglin Academy.

Associate in Arts

Palm Beach State College

Graduated: August 2018

Microcomputer Applications – CGS1100

Practical skills in productivity software including word processing, spreadsheets, and presentations.

College Composition – ENC1101

Fundamental principles of academic writing, research, and critical thinking.

Intro To College Experience – SLS1501

Strategies for academic success, time management, and campus resource utilization.

Intro To Programming Logic – COP1000

Fundamental programming concepts and logical problem-solving techniques.

College Composition 2 – ENC1102

Advanced writing skills with emphasis on research methods and argumentative writing.

College Algebra – MAC1105

Algebraic concepts including equations, functions, and mathematical modeling.

Music Appreciation – MUL1010

Historical and cultural study of music styles, genres, and composers.

US History From 1865 – AMH2020

American history from Reconstruction to present day with emphasis on social and political developments.

Precalculus – MAC1140

Advanced algebraic and trigonometric concepts in preparation for calculus.

Fund Speech Communication – SPC1017

Principles of effective public speaking and interpersonal communication techniques.

General Chemistry 1 – CHM 1045

Comprehensive study of chemical principles including stoichiometry and atomic structure.

Introduction Programming in C – COP1220

C programming language fundamentals including control structures, functions, and arrays.

Earth Science – ESC1000

Study of Earth's systems including geology, meteorology, and environmental science.

Calculus With Analytic Geometry 1 – MAC2311

Differential calculus with applications to analytic geometry and real-world problems.

Calculus with Analytic Geometry 2 – MAC2312

Integral calculus including techniques of integration and applications to physics and engineering.

Physics with Calculus – PHY2048

Mechanics, thermodynamics, and wave motion using calculus-based physics principles.

Principle of Biology 1 – BSC1010

Fundamental biological concepts including cell structure, genetics, and evolution.

Key Projects

Eglin Academy LMS

Developed and implemented a Moodle-based LMS for Eglin Academy to streamline course delivery, tracking, and administration. The system was designed to handle user authentication, role-based access control (e.g., administrator, instructor, student), and content management. A key feature was the integration of a BotPress chatbot to enhance user support and course navigation.
Bachelor Senior project

Java Shopping Cart App

Developed a secure, multi-tier Java application simulating an e-commerce platform. The system enforces strict role-based security for two primary user groups: Customers (browsing, adding to cart, checkout) and Sellers (inventory management, pricing updates, order fulfillment).

Metal Detector Prototype

Engineered a functional metal detector prototype utilizing embedded system principles for portable, low-power operation. The project focused on integrating a sensor with a MSP430 microcontroller to accurately distinguish between metal types and provide visual/auditory feedback.

edutech

Conceptualized and developed an educational technology platform dedicated to providing an optimal, accessible learning experience for users with various disabilities, including vision, hearing, and cognitive impairments. The design rigorously adhered to WCAG (Web Content Accessibility Guidelines) 2.1 AA standards.

Salesforce Customer Service Tool

Developed a Proof of Concept (PoC) for a customer service management solution, dubbed "myOncall," built entirely on the Salesforce platform.

Motion Detection Alarm System

Developed a practical embedded system prototype for motion detection using an Arduino microcontroller and a PIR sensor assembled on a breadboard. The system was programmed in C/C++ to continuously monitor for movement, providing immediate feedback via a visual and auditory alarm mechanism: a green LED signifies standby (no movement), a red LED blinks upon detection, and a speaker emits a warning sound.

Contact Me

Certifications

Six Sigma Yellow Belt, Salesforce AI Associate, Salesforce Certified Associate, NICE CXone Analytics

Thank you for your message! I'll get back to you soon.